You guys had amazing customer service and response time. It really mattered to me that I could pick up the phone and immediately talk to someone at the company.
I received the dog house yesterday and Roxy loves it! Not only were your prices the best, but you also had free shipping! I'll definitely be buying from you again and will recommend you to my friends.
We are proud to offer one of the best return policies in the industry. If you're not happy with your item for any reason, you may return it within 30 days of the delivery date for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products, our actual outbound shipping costs will be deducted from your return refund. In addition, some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please call us.
If you need additional information our would like to return a product, please call us at 1-800-380-6312 and we will guide you through our easy return process.
Manufacturer Warranty
All of our products are backed and governed by the manufacturer's warranty. All warranty situations will be handled by the manufacturer, and are subject to any changes put forth by the manufacturer. If you have any questions regarding a particular product's warranty, please don't hesitate to contact us.
Note: do NOT accept damaged goods from a freight carrier. Please refuse the shipment and call our office immediately. Hidden damages must be reported within two days of receiving an item
Industry-Leading Return Policy 
